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3.0

June 25, 2018 at 8:53 pm pacific time. My name is Kristina Price, I paid $49.63.

The amount for $40.00 was for my gas at gas pump 5 and the amount for $9.63 was for cigarettes. The amount in full for $49.63 was approved. I proceeded to pump my gas and it wouldnโ€™t allow me to. I went back in the store and asked Joseph the cashier to push the button for my gas and Joseph informed me that the $40.00 dollars for gas was refunded back to my debit card and I would have to slide my card again.

The cashier became very rude with me when I asked can I speak to his manager. The cashier kept telling me that I wasnโ€™t charged, but I proceeded to call citi bank and was informed that I have a hold on my card for $40.00 so I would be charged twice until the hold is lifted. I have been a valued customer to multiple locations for arco and for me to have to wait 2 business days for my money to be released is unacceptable when I paid and a receipt that shows my transaction was paid so not understanding why the pump could not have been reset so I could have got my gas. Please give me a call at 661 619-**** my visa has a hold of $40.00 currently and I had to spend an additional amount to get gas at another location.

Joseph jhomy the cashier showed no customer service and was very rude and disrespectful to me when I had and have made multiple purchases at this location and had just made a transaction that I should not have been faulted for due to there systems. I am very upset and would please like it very much for someone to please contact me as soon as possible.

Thank you. The cashier wrote his name on the back of the receipt so that is the second image.

Reason of review: Problems with payment.

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